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Terms of sale

GENERAL TERMS AND CONDITIONS OF SALE

·        Acceptance of general terms and conditions of sale

·        Purchasing methods

·        Payment methods

·        Delivery and transport charges

·        Right of withdrawal

·        Warranty

·        Claims

 

GENERAL TERMS AND CONDITIONS OF SALE

The present general terms and conditions of sale regulates the supply and the sale of the Monterosa Zelandi’s goods via e-commerce website: www.monterosawicks-store.com and all the correlated domains, by users defined as Consumers.

The purchasing of the Goods through the website foresees the parties being Monterosa Zelandi Srl as the seller, and the party that proceeds with the purchase of one or more products as the Consumer.

Any Consumer’s communication that is connected and/or correlated with the purchase of the Goods including possible notifications, claims, requests regarding the purchase and/or delivery of the Goods, exercising the right of withdrawal, etc., should be sent to the Seller to the following e-mail address: info@monterosawicks-store.com or by fax to the number +39 0321 540  919.

Each purchase is regulated by the general terms and conditions of sale in the version that will be published on the website during the transmission of the order by the Consumer.

ACCEPTANCE OF GENERAL TERMS AND CONDITIONS OF SALE

The Agreement (as defined: a distance agreement in compliance with the Art. 50 and subsequent articles of Legislative Decree of 6 September 2005, no. 206 “Consumer Code”) signed between Monterosa Zelandi Srl and the Customer, shall be concluded upon acceptance, by Monterosa Zelandi Srl, of a purchase proposal issued by the Customer via Internet, on the website www.monterosawicks-store.com.

By placing an order, the Customer declares:

1) to be a consumer in accordance with the Art.3 of the Consumer Code

2) to be of legal age

3) that the data supplied by the same for the implementation of the Agreement are true and correct

4)  to have read all the information provided during the purchase procedure and to accept entirely the general conditions of sale and payment indicated in the purchase procedure. In this regard, in accordance with the remote sales law, the Customer should save the electronic copy of the present Agreement or to print it.

The Customer undertakes to verify the correctness of the data entered according to the procedure described in this document and to communicate immediately any corrections.

EXCLUSION OF LIABILITY

The non-acceptance, even partially, of the order by Monterosa Zelandi Srl, will be timely notified to the e-mail provided by the Customer and the Customer is not entitled to compensation for damages or indemnity as well as any contractual or extra contractual responsibility for direct or indirect damages to persons and/or things.

PURCHASING METHODS

The Customer is only ensured on the purchase of the goods on the electronic catalogue of Monterosa Zelandi Srl at the moment of placing the order and visible online at (URL):http://www.monterosawicks.store.com.

Moreover, it is specified that the images related to the descriptive card of the product in some cases may not be fully representative of its characteristics and may differ in some details. All purchase information (terms, description, purchase guide, etc. …) is to be considered as a simple generic information material.

PRICES

All our prices are always shown with VAT included. If any changes are made in the VAT rates and other indirect taxes, equivalent variations will be applied to the prices. The transport costs, being a flat rate payment, are also liable to VAT. The prices indicated on the catalogue are those that the Customer should actually pay with the addition of shipment costs, directly indicated in the purchase order.

CONCLUSION OF THE AGREEMENT

The Agreement is concluded by communicating to the Customer (who generates a purchase offer, providing all the necessary information for the procedure of the registration of the proper name, of the purchase order and of the chosen payment method) the acceptance of the offer. The purchase agreement is considered to be concluded at the moment of the final payment by the Customer.

NON-ACCEPTANCE

In case of non-acceptance of the order for any reason, Monterosa Zelandi Srl ensures to notify the Customer by appropriate means. 

PRODUCT AVAILABILITY

The website indicates the product availability and expected delivery times, however, such information should be considered purely indicative and not binding for the Seller.

In any case, Monterosa Zelandi gives to the Customer the option of reserving some products for which Monterosa Zelandi will communicate the delivery times (these may be longer than normal delivery time) and availability of the product by sending an e-mail or contacting the Customer by phone.

When the Customer completes the purchase order, he will receive an initial e-mail where Monterosa Zelandi Srl communicates the reception of the order indicating its number; in the following days Monterosa Zelandi sends another e-mail to the Customer communicating the acceptance of the order.

When the Customer receives the e-mail, he can check the correctness of data and of the purchased products, and if necessary, notify and/or ask for the information at info@monterosawicks-store.com or  the following fax number + 39 0321 540 919.

The Customer can check the status of the order in the Customer Area.

INVOICE

For each order made on the website, Monterosa Zelandi Srl issues invoice and sends it with the goods to the holder of the order, in compliance with Art. 14 of DPR 445/2000 and Legislative Decree 52/2004.  No changes can be made after the invoice issuance.

PAYMENT METHODS
The customer can choose one of the following payment methods:

·        Credit Card

·        PayPal

·        Advance bank transfer

·        Payment on delivery

CREDIT CARD

If the customer decides to pay by Credit Card, the payment should be made at the moment of forwarding order confirmation. The provider checks automatically during the order the functionality of the card and an e-mail confirmation of the transaction will be sent; the reference bank shall provide the payment authorisation inherent to the purchase amount.

Prices are liable to changes at any time, but changes will not affect Orders which have been already confirmed, following the above mentioned procedure, except the cases of VAT rate variation.

If the issuer of the payment card or the reference bank refuses to, or does not, for any reason, authorise or validate the payment, in these circumstances, Monterosa Zelandi Srl will not be liable for any delay or non-delivery in respect of the Product(s) which have been ordered as a result.

In case of the absence of information which is necessary to complete the payment, Monterosa Zelandi Srl reserves the right to cancel the order.

In case of order cancellation Monterosa Zelandi will request the transaction cancellation and release of the amount involved. The release times for certain types of cards  depend exclusively on the banking system and can be up to their natural expiry date (24 days from the date of authorisation). Once the transaction is cancelled, in no case shall Monterosa Zlenadi  Srl be deemed responsible for indirect or consequential damages, caused by delay in the failure to release the amount committed by the banking system.

Monterosa Zelandi Srl reserves the right to request the customer the additional information or the sending of copy or documents proving the ownership of the credit card used. In the absence of the requested documentation, Monterosa Zelandi Srl reserves the right not to accept the order.

At no time during the purchasing procedure Monterosa Zelandi Srl is able to know the information relative to the purchaser’s credit card, which is transmitted by a directly protected connection to the website of the card issuing company  which manages the transaction. No Monterosa Zelandi Srl computer file maintains such data. Under no circumstances Monterosa Zelandi Srl can be held responsible for any fraudulent or illegal use of credit cards by third parties during the online payment procedure.

PAYPAL

If the Customer chooses the payment via PayPal, the amount of the order is debited to the PayPal account at the time of receiving the order. In case of the order cancellation both by the Customer and in case of non-acceptance of Monterosa Zelandi Srl, the amount will be refunded to the customer’s PayPal account. In case of the order cancellation, the transaction cancellation will be requested and Monterosa Zelandi Srl assumes no responsibility for any indirect or consequential damages, caused by delay in the failure to release the amount committed by PayPal. For each transaction made via the PayPal account, the Customer will receive the PayPal confirmation.

Monterosa Zelandi Srl reserves the right to cancel and/or suspend the order if PayPal sends an e-mail showing errors and/or irregularities in the payment; in this case Monterosa Zelandi Srl reserves the right to require from the Customer further information and/or the sending of copies of documents proving the ownership of the credit card used. In the absence of the requested information, Monterosa Zelandi Srl reserves the right not to accept the order, except the cases when the Customer has the right to compensation for damages. At no time during the purchasing procedure Monterosa Zelandi Srl is able to know the information relative to the purchaser’s credit card or to the other methods which are chosen inside of the PayPal wallet. Under no circumstances Monterosa Zelandi Srl can be held responsible for any fraudulent or illegal use of credit cards by third parties during the online payment procedure.

ADVANCE BANK TRANSFER

In case it is chosen advance bank transfer payment, the Customer will be provided with all the necessary instructions at the final phase of the Checkout. It is possible to reduce delivery times, anticipating by e-mail the bank receipt. The advance bank transfer payment method provides that, in any case and without exception, the order will be fulfilled after having received the bank transfer.

Orders will be automatically cancelled if they are not paid via bank transfer within 7 working days of the date the orders are placed.

PAYMENT ON DELIVERY

For the payment on delivery the courier applies the supplement of € 3,50 (+VAT), that the Customer will find on the summery ship order list. The payment will be made to the courier. For the amount up to €200 it is only accepted the payment in cash; for a total amount of €200 or more it will be accepted the payment in cash or via circular check made payable to us and non-transferable.

DELIVERY OF GOODS AND RELATIVE COSTS

Monterosa Zelandi Srl accepts orders with delivery within the national territory, the European Community and non-European countries.

Monterosa Zelandi Srl accepts the orders from the Customers within the limits of the requested quantities. Therefore, the delivery of the products stated on the purchase order sent by the Customer depends on the availability of the corresponding products. Monterosa Zelandi Srl undertakes to forward promptly to the Customer eventual unpredictable stock-outs due to demand excess or other reasons. In this case the timing of the delivery of requested goods will be stated or the customer will be able to opt for other products in the catalogue or require repayment of the amount.

Monterosa Zelandi Srl delivers goods by express courier to the address stated by the Customer with times variable from 1 to 3 working days within the whole national territory from the moment of purchasing order. Monterosa Zelandi cannot be held liable in case of delay in processing the order or delay in the delivery of the ordered goods, in case of non-delivery or defaults by the courier.

The related invoice will be sent to the Customer with the goods.

No changes can be made after the invoice issuance.

Delivery of the goods is intended “stock level”. The Customer must verify, on receipt of the goods, if the number of delivered boxes corresponds to the one indicated in the transport document, if the packaging is intact, and if the delivered product matches the order; possible damages to the packaging and/or the goods, or the non-correspondence of the number of items or of the indications, must be immediately notified, writing “reservation of control” (and specifying the cause of this reservation) on the delivery note, for example, “holed packaging”, “squashed packaging”, etc.) on the Courier’s proof of delivery. But if it doesn’t happen, once the delivery document is signed, no claim can be raised concerning the external appearance of the delivered products. Possible problems concerning the integrity, the correspondence or the completeness of the received goods, or any claim must be notified within 2 days from delivery under the arrangements specified in this notice.

SHIPMENT METHODS

Shipment by express courier

Within the national territory we deliver by TNT TRACO courier, while abroad, we rely on the DPD, TNT, SAIMA, DSV courier or Poste Italiane, according to the location.

Delivery is made by express courier. The delivery is not provided to the floor or office. Delivery is made in the following hours: from 9.00 till 13.00 and from 14.00 till 18.00, on weekdays only (no Saturday and Sunday)

 

CHARGES

Shipment rates for Italy

Once the order is completed, the system will automatically calculate the shipping charges based on the following table, which is valid for the whole Italy excluding the region of Calabria and the Islands and locations which are difficult to reach and where the system will calculate an additional payment, for example, in the weight range up to 3 kg it costs about € 5,30 more, i.e. an overall amount of € 12,67+VAT. However, the system will provide the estimated costs when the purchase order is completed.

Weight*

Orders up to 70 Euro + VAT

Orders over 70 Euro + VAT

Kg

Price excluding VAT

Price excluding VAT

3

7,37 € + VAT

Gratis

6

8,80 € + VAT

Gratis

12

10,34 € + VAT

Gratis

25

13,75 € + VAT

3,41 € + VAT

45

18,15 € + VAT

7,81 € + VAT

55

20,35 € + VAT

10,01 € + VAT

75

23,65 € + VAT

16,31 € + VAT

100

28,05 € + VAT*

17,71 € + VAT

 

Any eventual variation of price will be promptly provided to the customer before the shipment. For the shipments over 100 kg the cost will be communicated to the customer via e-mail.

For any further information you can contact our commercial department.

Rates for international shipments intra-EU and outside EU

For the intra-Union orders the shipment costs will be automatically calculated at the final phase of checkout before the order confirmation. However, outside the European Union you can confirm the order before the payment and we will provide you with the consequent transport costs. If they are not considered satisfactory, you will have the option to cancel the order.

THE COSTS OF PACKAGING

The costs of packaging will be automatically displayed in the shopping cart at the final phase of the order checkout, where present.

Packaging of glass and crystal

We did our best in order to make the shipments that contain glass and crystal objects more secure. According to the selected format, additional package costs can be applied.

The eventual additional package costs will be automatically displayed in the shopping cart at the final phase of the checkout.

REJECTED OR DENIED GOODS AT THE DELIVERY

In case the goods are rejected or denied, the transport charges and possible duties and sales taxes of both shipments (original and return) will be paid by the Customer. The amount  will be deducted from the refund of the goods.

FAILURE TO COLLECT

In case of failed collection within 7 days of the material in storage at the courier’s warehouse because of the repeated inability to deliver to the address specified by the Customer at the time of purchase order, the ordered Goods will be turned back to the warehouse of Monterosa Zelandi Srl.

RIGHT OF WITHDRAWAL

Pursuant to Art.64 Legislative Decree of 6 September 2005 no. 206, if the Customer is a Consumer (i.e. a natural person who buys goods for purposes not related to his/her professional activity, or while purchasing no reference to VAT number is indicated in the order form), he/she has the right to withdraw from the purchase agreement for any reason, without need to give explanations and without any penalty, within 10 working days from receiving the goods, without prejudice to the paragraphs below:

a) the right applies to the product purchased by the Customer  in its entirety. It is not possible to exercise withdrawal only on a part of the purchased product.

b) pursuant to Art. 55 Legislative Decree of 6 September 2005 no. 206,  the right of withdrawal is also denied when the sale concerns made-to-measure or customised products or goods which, by their nature, cannot be returned or risk rapid deterioration or alteration.

c) the purchased product shall be returned whole, complete of all its parts and in its original packaging. To limit damage to the original package, should be avoided in all cases the attachment of labels and tape directly on the original product packaging. Moreover, we recommend to put it in a second box and apply on it the address of the recipient of withdrawal good.

d) pursuant to law, the shipment charges relative to the return of the good are at the expense of the Customer.

e) until the declaration of receipt in our warehouse, the shipment is under the Customer’s complete responsibility.

f) Monterosa Zelandi Srl is not responsible in any way for damage or theft/loss of goods returned by uninsured shipment; should the goods be damaged during transport, Monterosa Zelandi Srl shall inform the Customer (within 5 working days of receipt of the goods in its own warehouse) to enable him/her to make a timely complaint against his/her chosen courier and to obtain reimbursement for the value of the goods. In this case, the product will remain at the Customer’s disposition and the withdrawal request will be cancelled.

TERMS OF RETURN

To exercise this right, the Customer must send to Monterosa Zelandi Srl a communication via e-mail to the following address: info@monterosawicks-store.com or via fax +39 0321 540 919 within 10 working days from receipt of the goods.

REFUND

Monterosa Zelandi Srl will refund the Customer the full amount paid, within 14 days from the return of the goods, where possible, by the same means of payment used by the Customer at the time of purchasing the Goods or by bank transfer.

LOSS OF RIGHT OF RETURN

The right of return is lost completely, for lack of the essential integrity of the good (the packaging and its contents).

WARRANTY

All the products sold on our Website are covered by the Legal Warranty of conformity provided for in Articles 128-135 of the Consumer Code (“Legal Warranty”). The Legal Warranty is reserved to the Customer. The Seller is liable to the Customer for any  lack of conformity at the time of the delivery of the product. Such warranty is reserved for the private Consumer (a natural person whobuys goods for purposes not related to his/her professional activity, or while purchasing the goods no reference to VAT number is indicated in the order form). In case of lack of conformity, Monterosa Zelandi Srl provides, at its discretion, for the restoration of the item’s conformity via replacement, without charges for the Customer, with reduction of the price o with refund of the amount paid.

CLAIMS

Any possible claim should be sent in written form via e-mail to the address: info@monterosawicks-store.com or via fax +39 0321 540 919.

REFUND

In cases where the application of safeguards providing for the replacement of the product, the product must be returned by the Customer in the same way as it is indicated in paragraph c) of RIGHT OF WITHDRAWAL.

TECHNICAL INFORMATION

The technical information presented on the website is a product of our experience as wicks’ manufactures. We reserve the right to modify/adjust the technical information of the listed products. For the products that we don’t produce, all changes will be made on the basis of verified information received from the producers, without any advance notice.

 

 

 

 

 

 



Privacy policy

Data Controller

Monterosa Zelandi S.r.l. - Via De Gasperi, 41 - 28060 San Pietro Mosezzo (NO)

Email address of the Owner:  info@monterosawicks-store.com

Types of Data collected

Among the Personal Information collected by this Website, either independently or through third parties, there are: Cookies, Usage data, name, surname, gender, date of birth, telephone number, VAT number, business name, profession, address , fax number, country, province, e-mail, zip code, city, Fiscal Code, business sector, User ID, number of employees, username, website, geographical location, password, image, billing address, shipping address, number civic, profile image and various types of data.

Full details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data are collected. 
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically during the use of this Website. 
All the Data requested by this Website are mandatory and, in the absence of their contribution, could be impossible for this Website to provide the service. In cases where this Website indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the service or on its operation. 
Users who have doubts about which data are mandatory, are encouraged to contact the owner. 
Any use of Cookies - or other tracking tools - by this Website or by third party service providers used by this Website, unless otherwise specified, is intended to provide the service requested by the User, in addition the additional purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website and warrants that he has the right to communicate or disseminate them, freeing the Owner from any liability to third parties.

Mode and place of processing of collected data

Method of treatment

The Data Controller processes the Personal Data of Users by adopting appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
Processing is carried out using IT and / or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may have access to the Data subjects of the persons involved in the organization of the site (administrative, commercial, marketing, legal, system administrators) or external subjects (as suppliers of third party technical services, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Place

The Data are processed at the operational headquarters of the Data Controller and in any other place where the parties involved in the processing are located. For more information, contact the owner.

Retention period

The Data are processed for the time necessary to perform the service requested by the User, or required by the purposes described in this document, and the User can always ask for the interruption of treatment or deletion of data.

Purposes of the processing of collected data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Interaction with external social networks and platforms, Analytics, Contacting the User, Content commentary, Payment management, Interaction with live chat platforms, location-based interactions, SPAM protection, registration and authentication, remarketing and behavioral targeting, display of content from external platforms and social features.

The types of Personal Data used for each purpose are indicated in the specific sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Comment on the contents

    The comment services allow Users to formulate and make public their comments regarding the content of this Web Site. 
    Users, depending on the settings decided by the Data Controller, may also leave the comment anonymously. In the case of Personal Data issued by the User there is an email, this could be used to send notifications of comments regarding the same content. Users are responsible for the content of their comments. 
    In the event that a comment service provided by third parties is installed, it is possible that, even if the Users do not use the comment service, the same collect traffic data relating to the pages in which the comment service is installed. .

    Comment system managed directly (this Website)

    This Website has its own content commenting system.

    Personal Data collected: surname, Cookie, Usage data, email address, first name, phone number, website and username.

  • Contact the user

    Contact form (this Website)

    By filling out the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the form header.

    Personal Data collected: ZIP code, city, Fiscal Code, surname, date of birth, email address, User ID, address, country, name, number of employees, fax number, telephone number, VAT number, profession, province, company name, sex and business sector.

    Mailing list or newsletter (this Website)

    By registering with the mailing list or the newsletter, the User's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Website may be transmitted. User's email address could also be added to this list as a result of registering with this Website or after making a purchase.

    Personal Data collected: ZIP code, city, last name, Cookies, date of birth, Usage data, email address, country, name, phone number, profession, province, company name and gender.

    Contact by phone (this Website)

    Users who provided their telephone number may be contacted for commercial or promotional purposes connected to this Website, as well as to satisfy requests for support.

    Personal Data collected: telephone number.

  • Social functions

    Invite and suggest friends (this Website)

    This Website may use the Personal Data provided to allow Users to invite their friends - for example through the address book, if access has been authorized - and to suggest friends or connections within it.

    Personal Data collected: various types of Data.

  • Payment management

    The payment management services allow this Website to process payments by credit card, bank transfer or other instruments. The data used for payment are acquired directly from the payment service provider requested without being in any way processed by this Website. 
    Some of these services could also allow the sending of messages to the User, such as emails containing invoices or notifications regarding payment.

    PayPal (Paypal)

    PayPal is a payment service provided by PayPal Inc., which allows the User to make payments online.

    Personal Data collected: various types of Data as specified in the privacy policy of the service.

    Mercury Payment (Mercury Payment Services S.p.A.)

    Mercury Payment is a payment service provided by Mercury Payment Services S.p.A.

    Personal Data collected: various types of Data as specified in the privacy policy of the service.

    Place of processing:: Italy – Privacy Policy.

  • Interaction with social networks and external platforms

    This type of service allows interaction with social networks, or other external platforms, directly from the pages of this Website. 
    The interactions and information acquired from this Website are in any case subject to the User's privacy settings related to every social network. 
    If an interaction service with social networks is installed, it is possible that, even if the Users do not use the service, the same collect traffic data relating to the pages in which it is installed.

    Tweet button and Twitter social widgets (Twitter, Inc.)

    The Tweet button and Twitter social widgets are services of interaction with the Twitter social network, provided by Twitter, Inc.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: USA -  Privacy Policy .

    +1 button and Google+ social widgets (Google Inc.)

    The +1 button and Google+ social widgets are services for interacting with the Google+ social network, provided by Google Inc.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: USA -  Privacy Policy .

    LinkedIn button and social widgets (LinkedIn Corporation)

    The button and the social widgets of LinkedIn are services of interaction with the social network Linkedin, provided by LinkedIn Corporation.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: USA -  Privacy Policy .

    Like button and Facebook social widgets (Facebook, Inc.)

    The "Like" button and Facebook social widgets are services of interaction with the social network Facebook, provided by Facebook, Inc.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: USA -  Privacy Policy .

    "Pin it" button and Pinterest social widgets (Pinterest)

    The "Pin it" button and Pinterest social widgets are services of interaction with the Pinterest platform, provided by Pinterest Inc.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: USA -  Privacy Policy .

    YouTube social button and widgets (Google Inc.)

    The button and the social widgets of YouTube are services of interaction with the YouTube social network, provided by Google Inc.

    Personal Data collected: Usage data.

    Place of processing: USA -  Privacy Policy .

  • Location-based interactions

    Geolocation (this Website)

    This Website may collect, use and share data relating to the geographical location of the User, in order to provide services based on the position itself. 
    Most browsers and devices provide default tools to deny geographic tracking. If the User has expressly authorized this possibility, this Website may receive information on its actual geographical position.

    Personal Data collected: geographic position.

    Non-continuous geolocation (this Website)

    This Website may collect, use and share data relating to the geographical location of the User, in order to provide services based on the position itself. 
    Most browsers and devices provide default tools to deny geographic tracking. If the User has expressly authorized this possibility, this Website may receive information on its actual geographical position. 
    The geographical location of the User occurs in a non-continuous manner, upon specific request of the User or when the User does not indicate in the appropriate field the place in which it is located and allows the application to automatically detect the position.

    Personal Data collected: geographic position.

  • Protection from SPAM

    This type of service analyzes the traffic of this Website, potentially containing Personal Data of Users, in order to filter it from parts of traffic, messages and contents recognized as SPAM.

  • Registration and authentication

    By registering or authenticating the User allows the Application to identify it and give it access to dedicated services. 
    Depending on the following, the registration and authentication services may be provided with the help of third parties. If this happens, this application will be able to access some data stored by the third party service used for registration or identification.

    Direct registration (this Website)

    The User registers by filling in the registration form and providing his Personal Data directly to this Website.

    Personal Data collected: ZIP code, city, Fiscal Code, surname, date of birth, email address, image, profile picture, address, billing address, shipping address, name, house number, fax number, telephone number, VAT number , password, province, company name and username.

  • Statistics

    The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behavior.

    Google Analytics with anonymized IP (Google Inc.)

    Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses Personal Information collected for the purpose of evaluating the use of this Website, compiling reports and sharing them with other services developed by Google. 
    Google may use the Personal Data to contextualise and personalize the advertisements of its advertising network. 
    This integration of Google Analytics makes your IP address anonymous. Anonymisation works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries participating in the agreement on the European Economic Area. Only in exceptional cases, the IP address will be sent to Google's servers and shortened within the United States.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: USA -  Privacy Policy  -  Opt Out .

    Statistics collected directly (this Website)

    This Website uses an internal statistical system, which does not involve third parties.

    Personal Data collected: Cookies and Usage Data.

  • Displaying content from external platforms

    This type of service allows you to view content hosted on external platforms directly from the pages of this Website and to interact with them. 
    In the event that a service of this type is installed, it is possible that, even if the Users do not use the service, the same collect traffic data relating to the pages in which it is installed.

    Fonts.com Web Fonts (Monotype Imaging Holdings Inc.)

    Fonts.com Web Fonts is a service of visualization of font styles managed by Monotype Imaging Holdings Inc. that allows this Website to integrate such contents within its pages.

    Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.

    Place of processing: USA -  Privacy Policy .

    Google Fonts (Google Inc.)

    Google Fonts is a service of visualization of font styles managed by Google Inc. that allows this website to integrate such contents within its pages.

    Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.

    Place of processing: USA -  Privacy Policy .

    MyFonts (MyFonts Inc.)

    MyFonts is a service of visualization of font styles managed by MyFonts Inc. that allows this Web Site to integrate such contents within its pages.

    Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.

    Place of processing: USA -  Privacy Policy .

    Widget Video YouTube (Google Inc.)

    YouTube is a video content visualization service managed by Google Inc. that allows this Website to integrate such content within its pages.

    Personal Data collected: Cookies and Usage Data.

    Place of processing: USA -  Privacy Policy .

More information on treatment

Defense in court

The User's Personal Data may be used by the Owner in court or in the stages leading to his possible establishment for the defense against abuse of this Website or related services by the User. 
The User declares to be aware that the Data Controller may be required to disclose the Data at the request of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information regarding specific services, or the collection and processing of Personal Data.

System logs and maintenance

For needs related to operation and maintenance, this Website and any third party services used by it may collect System Logs, which are files that record the interactions and that may also contain Personal Data, such as the User IP address.

Information not contained in this policy

More information in relation to the processing of Personal Data may be requested at any time to the Data Controller using the contact information.

User Rights

The subjects to whom the Personal Data refer have the right at any time to obtain confirmation of the existence or otherwise of the same with the Data Controller, to know its content and origin, to verify its accuracy or request its integration , the cancellation, updating, rectification, transformation into anonymous form or blocking of Personal Data processed in violation of the law, as well as to oppose in any case, for legitimate reasons, to their processing. Requests should be addressed to the Data Controller.

This Website does not support "Do Not Track" requests. 
To find out if any third-party services used support them, the User is invited to consult their respective privacy policies.

Age requirements

Users declare to be of age according to the legislation applicable to them. Minors may use this site only with the assistance of a parent or guardian. Under no circumstances children under 13 can use this site.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to Users on this page. Please therefore consult this page often, referring to the date of the last modification indicated at the bottom. In case of non-acceptance of the changes made to this privacy policy, the User is required to cease using this Website and may request the Data Controller to remove his Personal Data. Unless otherwise specified, the previous privacy policy will continue to apply to Personal Data collected until then.

Information on this privacy policy

The Data Controller is responsible for this privacy policy, prepared starting from modules prepared by Monterosa Zelandi S.r.l. and stored on its servers.

Definitions and legal references

Personal Data (or Data)

It constitutes personal data any information relating to a natural person, identified or identifiable, even indirectly, by reference to any other information, including a personal identification number.

Usage Data

This information is collected automatically through this Website (also from third party applications integrated into this Website), including: IP addresses or domain names of the computers used by the User that connects to this Website, the addresses in URI (Uniform Resource Identifier) ​​notation, the time of the request, the method used in forwarding the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (good order, error, etc. .) the country of origin, the characteristics of the browser and the operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the Application,with particular reference to the sequence of the pages consulted, to the parameters relating to the operating system and the IT environment of the User.

User

The individual who uses this Website, which must coincide with the interested party or be authorized by him and whose Personal Data are being processed.

Interested

The natural or legal person to whom the Personal Data refers.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body, association or body appointed by the Data Controller to process Personal Data, as prepared by this privacy policy.

Data Controller (or Holder)

The natural person, legal entity, public administration and any other body, association or body to which they are responsible, even together with another owner, decisions regarding the purposes, methods of processing personal data and the tools used, including the profile of the security, in relation to the functioning and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website.

This Website

The hardware or software tool through which the Personal Data of Users are collected and processed.

Cookie

Small portion of data stored in the User's device.


Legal references

This privacy statement is drawn up on the basis of multiple legislative systems, including articles 13 and 14 of Regulation (EU) 2016/679.

This privacy statement applies exclusively to this Website.









About shop
Copyright © 2018 Monterosa Zelandi Srl VAT: 02077690036
Registered Office: Via A. De Gasperi, 41 San Pietro Mosezzo 28060 (No) Italy
Phone: 032153282
info@monterosawicks-store.com



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